Terms of Service

These Terms of Service (the “Terms”) govern your use of WellEarned (the “Service”), operated by WellEarned Solutions Inc., an Alberta corporation (“WellEarned”, “we”, “us”). By creating an account or using the Service you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. What the Service is — and what it is not

WellEarned provides AI-assisted suggestions of Alberta Schedule of Medical Benefits (SOMB) billing codes based on the clinical documentation you submit. Suggestions are for informational purposes only. They are not professional billing, legal, accounting, or medical advice, and they are not a guarantee that any claim will be accepted or paid by Alberta Health or any other payer. You are solely responsible for every claim you submit, including verifying each code, modifier, and fee against the current SOMB and the requirements of your own documentation. AI-generated output can be incomplete or wrong. WellEarned is an independent product and is not affiliated with, or endorsed by, Alberta Health, the Alberta Medical Association, or the Government of Alberta.

2. Eligibility and accounts

The Service is intended for physicians practising in Alberta and for those who bill on a physician's behalf with the physician's authorization (clinic staff or third-party billing agents). Accounts and plans are per physician — one subscription covers one physician's billing volume and may not be shared across physicians; a billing agent who works for several physicians needs a subscription for each. You must provide accurate account information and keep your credentials confidential; you are responsible for activity under your account.

3. Plans, free trial, and billing

• Plans. Paid subscriptions are billed monthly, in advance, in Canadian dollars plus 5% GST, through our payment processor (Stripe). Each plan includes a monthly query allowance shown at signup; a query counts against the allowance only when the Service successfully returns a result. Unused queries do not roll over.
• Free trial. New customers receive a one-time free trial (currently 10 queries over up to 30 days). No payment card is required for the trial and nothing is charged during it. A paid subscription starts only if and when you select a plan and complete checkout, at which point your card is charged the plan price plus GST and your monthly billing period begins immediately. The trial is limited to one per person: accounts reasonably determined to belong to someone who has already used a trial (including under a different email address) are not eligible for another. Trials that started before this policy under our previous card-required terms continue on those terms. We may offer promotional or complimentary access (for example, evaluation accounts) on different terms stated when the offer is made.
• Renewals and changes. Subscriptions renew monthly until cancelled. Plan upgrades take effect immediately (with proration) — queries already used in the current period count toward the new plan's allowance; downgrades take effect at the next renewal. Failed payments may result in suspension of access, and continued non-payment in cancellation of the subscription. Cancellation does not extinguish amounts already owing, and we reserve the right to recover any outstanding balance, including through collection efforts or legal action.
• Price changes. We may change pricing with at least 30 days' written notice (which we may give by email to your account email address); changes apply from your next billing period.

4. Cancellation and refunds

You may cancel anytime from Settings → Manage billing. Cancellation takes effect at the end of the current billing period: you keep access until then, and you are not charged again. Amounts already charged for a started billing period are non-refundable, except where we choose to issue a refund at our discretion or where a refund is required by applicable law. The free trial — which requires no payment card — is provided so you can evaluate the Service before any payment. To request a refund, contact hello@wellearned.ca.

5. Alberta scope and taxes

The Service is designed for Alberta SOMB billing and is offered for sale to Alberta-based physicians. Prices are exclusive of tax; we collect 5% GST on the basis that the place of supply is Alberta. If your billing address is outside Alberta (or outside Canada), we may contact you to correct it, apply the tax rate applicable to your province, or cancel and refund your subscription.

6. Acceptable use — and patient information

• The Service includes a mandatory in-browser de-identification step. You must review the de-identified note and remove any remaining patient-identifying information before submitting. Do not deliberately submit identifiable patient information.
• As the physician (or their delegate), you remain the custodian of patient health information under Alberta's Health Information Act; WellEarned's design keeps identifiable information in your browser, and using the review step is part of your compliance, not a replacement for it.
• Do not misuse the Service: no unauthorized access, scraping, automated bulk querying, reselling of output as a service, reverse engineering, or interference with the Service's operation.
• We may apply reasonable technical limits (such as request rate limits) to keep the Service reliable and to prevent abuse.

7. Intellectual property

The Service, including its software, design, and content, is owned by WellEarned and its licensors. Billing codes, fees, and rules presented by the Service are derived from the Alberta Schedule of Medical Benefits, which is published by the Government of Alberta — the Service contains information licensed under the Open Government Licence – Alberta; WellEarned does not claim ownership of that source material. Your clinical documentation remains yours; you grant us the limited licence needed to process it (in de-identified form) to provide the Service. Feedback you give us may be used to improve the Service without obligation.

8. Disclaimer and limitation of liability

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including accuracy, completeness, merchantability, or fitness for a particular purpose. To the maximum extent permitted by law, WellEarned's total liability for all claims arising out of or relating to the Service is limited to the amounts you paid us in the 12 months before the event giving rise to the claim, and we are not liable for indirect, incidental, special, or consequential damages — including rejected, reduced, delayed, or clawed-back claims, lost revenue, or audit outcomes. Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the minimum extent permitted.

9. Indemnification

You will indemnify and hold harmless WellEarned and its directors, officers, and employees from and against any third-party claim, demand, or proceeding — and any resulting damages, penalties, and reasonable costs (including legal fees) — arising out of (a) claims you submit to Alberta Health or any other payer, including billing decisions you make using the Service's suggestions; (b) your breach of these Terms, including submitting identifiable patient information contrary to Section 6; or (c) your violation of applicable law or of the rights of a third party. This obligation does not apply to the extent a claim is caused by our breach of these Terms or our negligence.

10. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate accounts that violate these Terms, create security risk, or fail to pay, with notice where practicable. Sections 1, 4, 7, 8, 9, 11, and 12 survive termination.

11. Dispute resolution

These Terms are governed by the laws of Alberta and the federal laws of Canada applicable therein. Except as set out below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration before a single arbitrator seated in Alberta under the Arbitration Act (Alberta), rather than by court action. This section does not prevent either party from bringing an individual claim within the monetary jurisdiction of the Alberta Court of Justice, or from asking a court for urgent injunctive relief to protect intellectual property or confidential information. To the maximum extent permitted by law, disputes must be brought on an individual basis only — neither party may participate in a class, collective, or representative proceeding. If the arbitration requirement or the class waiver is found unenforceable for a particular dispute, that dispute (and only that dispute) will proceed in the courts of Alberta, which will have exclusive jurisdiction over it, and the remainder of this section continues to apply.

12. General

Changes to the Service. The Service will evolve: we may add, change, or remove features, and we may suspend or discontinue the Service. If we discontinue the Service entirely, we will give reasonable advance notice where practicable and refund any amounts prepaid for the period after discontinuation. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

We may update these Terms; material changes will be posted here (and, for significant changes, notified by email), and continued use after the effective date constitutes acceptance. If any provision is unenforceable, the remainder stays in effect. These Terms, together with the Privacy Policy, are the entire agreement between you and WellEarned regarding the Service.

13. Contact

WellEarned Solutions Inc. · Alberta, Canada · hello@wellearned.ca